Frequently Asked Questions


What is a Credit Union?

There are approximately 13,500 member-owned cooperative financial institutions, known as credit unions, in the U.S. Their roots go back to 1849 when the first credit union was established. It began amidst the poverty of the mid 1800's in Germany. The Mayor at that time encouraged farmers to pool their money and make loans to each other rather than borrow from moneylenders. This concept spread to Canada and the U.S. in the early 1900's. Edward Filene is the father of the American credit union movement.

In April 1936, six teachers on the Big Island pooled their deposits totaling $30 to organize the first credit union in Hawaii. The Big Island Educational Federal Credit Union was chartered in August 1936. Hawaiian Tel Federal Credit Union (formerly called Mutelco Oahu Employees Federal Credit Union) was the first credit union chartered on Oahu. On the same day in October 1936, Hawaii Territorial Employees' Federal Credit Union (now called Hawaii State Employees' Federal Credit Union) also signed their charter.

The Hawaii Credit Union Act was signed into law by Governor John A. Burns on May 29, 1973.

 
How Credit Unions Operate?
  • Members put their money into a common fund made up of individual accounts.
  • Members elect officials from amongst themselves to manage the fund.
  • Each member has one vote.
  • Members can obtain loans from the fund and are charged interest for use of the money.
  • The interest accrued pays the cost of running the credit union.
  • The rest of the earnings are distributed to all members as dividends.
 
How to Become a Member?

Hawaiian Tel Federal Credit Union's primary field of membership shall be limited to those having the following common bond:

  • Persons who live, work in, worship, or go to school in and businesses and other legal entities located on the Island of Oahu, Hawaii;
  • Members of record of Hawaiian Tel Federal Credit Union as of the effective date of the approval of its community charter on June 14, 1999, to include the Island of Oahu, Hawaii;
  • Others living in the same household under the same roof;
  • Members of their immediate families, including foster & adopted children;
  • Organizations of such persons.

To apply online, click here.

If you have a question regarding an eligible company, please call New Accounts at (808) 832-8700 / 1(800) 272-5255 or Sales at (808) 832-8731.

 
Are Credit Unions Safe?

The National Credit Union Administration (NCUA) is the federal agency that administers the National Credit Union Share Insurance Fund (NCUSIF). The NCUSIF, like the FDIC's Deposit Insurance Fund, is a federal insurance fund backed by the full faith and credit of the U.S. Government.

The NCUSIF insures member savings in federally insured credit unions, which account for approximately 98 percent of all credit unions. All federal credit unions and the vast majority of state-chartered credit unions are covered by NCUSIF insurance protection.

Credit unions that are insured by NCUSIF must prominently display the official NCUA insurance sign. No credit union may terminate its federal insurance without first notifying its members.

Here are some important facts to remember about your share insurance provided by the NCUSIF:

  • Not one penny of insured savings has ever been lost by a member of a federally insured credit union.
  • As a member of a federally insured credit union, you do not pay directly for your share insurance protection. Your credit union places a deposit into the NCUSIF and pays an insurance assessment based on the total amount of insured shares and deposits in the credit union. Federally insured credit unions are required to deposit and maintain one percent of their insured shares and deposits in the NCUSIF.
  • Hawaiian Tel Federal Credit Union share accounts are insured up to the Standard Maximum Share Insurance Amount (SMSIA), $250,000 as of October 3, 2008.
  • The Emergency Economic Stabilization Act of 2008 increased the insurance coverage on all accounts up to $250,000.
  • You may obtain additional separate coverage on multiple accounts, but only if you have different ownership interests or rights in different types of accounts and you properly complete account forms and applications. For example, if you have a regular share account and an Individual Retirement Account (IRA) at the same credit union, the regular share account is insured up to $250,000 and the IRA is separately insured up to $250,000. However, if you have a regular share account, a share certificate, and a share draft account, all in your own name, you will not have additional coverage. Those accounts will be added together and insured up to $250,000 as your individual account. Additionally, shares denominated in foreign currencies are insured as outlined in NCUA Rules and Regulations.
  • Coverdell Education Saving Accounts, formerly education IRAs, are insured as irrevocable trust accounts and will be added to a member's other irrevocable trust accounts and insured up to the SMSIA. Roth IRAs will be added together with traditional IRAs and insured up to $250,000.
  • Additional coverage is available on revocable trust or payable on death accounts on a per beneficiary basis. A co-owner's interest in all joint accounts in the same credit union will be added together and insured up to the SMSIA.
  • The federal insurance fund has several programs to help insured credit unions which may be experiencing problems. Liquidations or failures are a last resort. If a federally insured credit union does fail; however, the NCUSIF will make any necessary payouts to the credit union's members. These payouts are usually done within 3 days from the time the credit union closes its doors.
 
What is Hawaiian Tel FCU's routing number?

Routing Number: 321379070

 
How do I reset my ATM pin number?

To reset your ATM pin number call our card processing department. For domestic calls: 877-267-6941. For international calls: 513-534-2075. When calling you must know your existing PIN. If you do not have your PIN, please call our Clearing Department at 808-832-8700 to request a new PIN. Please note that there is a $1 fee to request a new PIN number. There is no fee to change an existing number.

 
How can I send and receive a wire?

For outgoing wires we charge $35.00 for domestic and $40 for international. Outgoing wires must be done in person and received by 9:00am. All wires received after 9:00am will be sent the following business day. Incoming Wire Instructions: CREDIT: Hawaiian Tel Federal Credit Union, 1138 N. King Street, Honolulu HI; ABA# 3213-7907-0; FINAL CREDIT: (Members Name); Account Number-subaccount.

 
How much money can I withdraw from the ATM?

There is a daily limit of $400.00 per day on all ATM transactions.

 
I cannot log into my online banking account?

There could be several reason as to why your account may not be working. Your account could be locked from too many unsuccessful attempts, you registered your computer and using another computer, or other similar situations. You may attempt to reset your password to gain access. Fill in your USER ID, answer your question and when prompted to put in your password - STOP! Scroll below the answer box where it says RESET PASSWORD. Click it and fill out the questions. It will ask for your social security number, name as it appears on your statement, and your birth date. If you use a middle name or initial on your account, please make sure you write it correctly. If all information is provided correctly, you will be prompted to put in a new password. Please remember that passwords must include a number, special character, upper and lower case and between 8-12 characters. After resetting your password, you will be asked to log in again.

 
Do you offer Notary services?

Yes, Hawaiian Tel Federal Credit Union offers FREE Notary services to it's members. You must call and make an appointment at the branch you wish to visit. Hawaiian Tel Federal Credit Union will not be an attested witness. Non-members are charged a fee.

 
When will I get my VISA card?

After your VISA card is approved. It will take approximately two weeks to receive your card.

 
When will I get my debit/ATM card?

It will take approximately two weeks to receive your card.

 
Can I transfer money to another account?

You may transfer money to any account from an account that you own when you are doing the transaction in person. You will not get a balance or history on that account, but you will receive a counter receipt. You can do transfers to accounts that you own through online banking if you link the accounts in person at one of our branches. You can do transfers within your account number, such as savings to checking through our Anytime Teller 24/7 voice response system, phone tellers, and online banking.

 
Do you have a cash withdraw limit?

As a courtesy, we ask that if you plan on making a large withdrawal that you call the branch you intend to visit. You may withdraw all available funds in your account providing we have the cash on hand. Checks can be cut for any amount without prior notice.

 
How can I get Travelers Checks?

Hawaiian Tel Federal Credit Union offers five different options for travelers checks. 1) $500.00 x 5 checks=$2,500, 2) $100.00 x 10 checks=$1,000, 3) $100.00 x 5 checks=$500.00, 4) $50.00 x 10 checks=$500.00, 5) $500.00 x 5 checks=$2,500. Travelers checks are provided service-free to our members. Out of state members may go to Shared Branching locations to get travelers checks from their Hawaiian Tel Federal Credit Union account. Service fee may apply based on the guest credit union. Please call or refer to Shared Branching for details.

 
Do you offer cashier checks?

Cashier checks are checks drawn directly from the institutions account. Cashiers checks are considered the same as cash because the funds are from the bank itself. Some retailers may require cashier checks if mandatory payments need to be made, a large sum in exchange for goods or long distance payments. Cashier checks are available at the credit union. First cashier check is free, subsequent cashier checks are $5.00 per check on a daily basis. If you need to to stop payment on a cashier check, you will need to fill out the proper forms and there is a $20.00 per item fee. For additional information, please call 808-832-8700.

 
What is my suffix number?

On the accounts at the Credit Union we have suffix numbers to identify sub-accounts. For example, for main account number is 1111, a suffix would be added to each account you have. Regular savings would be 1111-0, Christmas would be 1111-1, Regular checking would be 1111-8 or 1111-9. Suffix number 0 - 4 are reserved for saving type accounts. Suffix number 8 and 9 are reserved for checking type accounts. All loans would have suffix numbers as well. However, loan suffix numbers are based on sequence and type making the variations to vast to list here. For reference, please refer to your statement which will list your suffix numbers.

 
Do you offer online bill payments?

Yes, Hawaiian Tel Federal Credit Union provides online bill payments to it's members who have checking accounts. At this time the service is free.

 
Does Hawaiian Tel FCU offer scholarships?

At this time Hawaiian Tel FCU does not offer scholarships. Board and management has looked into the possibility. Please read your newsletters and visit our website for updates.

 
What is a NSF fee?

A NSF is an acronym for non-sufficient funds. If you overdraw your checking account and you have an established Overdraft Protection and the amount is not greater than your available balance, there will be no fee for accessing your Overdraft Protection. You will be charged interest (like a loan) for the period that you have an outstanding balance. If you overdraw a check and do not have Overdraft Protection but qualify for our Courtesy Overdraft Protection Plan, the plan may cover the overdrawn amount and you will be charged the NSF fee. For a list of fees please refer to our Rate and Fee Brochure.

 
What is Courtesy Pay?

Courtesy Pay is the name of our program that pays overdrafts if you qualify for the program. Please read our Courtesy Draft brochure.

 
What is Experian?

Experian is one of the major credit bureaus that keep track of your credit history and provides insight on the ability to make good on a loan.

 
How can I close my account?

Although we would like you to keep your account, we understand that sometimes closing is necessary. You may close your account by coming into any branch and by mail. When closing by mail, please indicate your name, SS#, and account numbers of the account you would like to close. Also include instructions on what and where you would like us to do with the remaining funds (if applicable) and a current, valid phone number in case we have any questions. Finally, sign your request so we may validate your signature. Please mail to: Hawaiian Tel Federal Credit Union, 1138 N. King Street, Honolulu, HI 96817.

 
Do you offer FREE Sharedrafts?

Sharedrafts are also named checks. Hawaiian Tel Federal Credit Union offers its members FREE Sharedrafts if they meet the following criteria: First sharedraft order, eligible for Pioneers Club, or have direct deposit of $200+ per pay period.

 
Master Card Secure Code?

Master Card has enhanced their security feature to ensure that online purchases are being done by the proper person. At some online merchants, when using your Mastercard, they will ask for your secure code. If you did not register your card online, you will be prompted to register your card with Mastercard. The secure code pin that you enter for the transaction will be an encrypted number for your credit card credentials. Thwarting the potential for card fraud.

 
Do you offer tax forms?

The Credit Union no longer provides forms to our members. Both State and Federal forms that were available to us are offered online by the respective agencies. During Tax season (January - April) we offer a direct link with discounts on our website to TurboTax.

 
How do I add a user to my VISA account?

If you would like to have a joint VISA card where both card holders are responsible and liable for the payments, you will need to fill out a VISA application to add the person to your account. If you would like to have an authorized user, such as a college bound child or care giver, but that person is not liable or responsible for their charges - you are, please call our VISA department to make the arrangements. The VISA department may be reached at 808-832-8737 or emailed at VISA@hitelfcu.com.

 
Can I rush my card?

If you need your VISA, Debit or ATM card rushed - we can make the request. Fees may be charged for shipping and cards could arrive 3-5 days. Please call 808-832-8700 for details.