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MobiMoney

Enhanced Security for your ATM/Debit Card

Manage your CheckCard with the MobiMoney App. MobiMoney is now available to all Hawaiian Financial FCU members! The MobiMoney app brings you assurance and peace of mind with the ability to monitor, maintain, and manage your Hawaiian Financial FCU CheckCard any time, day or night, directly from your mobile phone.

How MobiMoney Works

Once you register your card, you can use MobiMoney to:

  • Receive alerts of fraudulent transactions.
  • Restrict usage according to merchants (or types of merchants) and/or location.
  • Limit card users and set maximum spending amounts per person.
  • "Freeze" your card, so no one can use it in the event your card is lost or stolen.

How to Get MobiMoney

  • Download MobiMoney for iOS on the App Store or MobiMoney for Android on GooglePlay.
  • First time users need to create a Username and Password.
  • Enter your card numbers, address, card security code (3 digit number on the back of the card), and other information as prompted.
  • After that, whenever you click on the MobiMoney icon, it will take you directly to the MobiMoney login.

Protecting your Hawaiian Financial FCU debit or ATM card from fraud requires 24/7/365 days a year monitoring. Our fraud detection programs monitor your card transactions for any suspicious activity. If potentially fraudulent transactions are taking place, we'll contact you immediately so that future fraudulent transactions can be avoided.

What we monitor

Your card transactions are monitored for purchases outside your normal purchasing patterns, unusual timeframes and geographical locations, or purchase patterns that are consistent with previously identified fraud trends.

How we contact you

Getting in touch with you quickly is critical to stopping any potential card fraud. 86% of Americans have a mobile device and this offers a convenient and free* method to contact you fast. With our Card Alert Notification service, you will receive a text message asking you to confirm if a suspicious transaction was authorized by you.

Receiving a text message

  • The text message will arrive with a 5 digit code and contain our financial institution name, dollar amount of the transaction and merchant name.
  • You will be asked to reply with "Yes" if you authorized the transaction. You will receive a confirming text message and can continue to use your card with confidence.
  • A "No" reply means you have not authorized the transaction. You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account. Please answer this important call.
  • Do not reply to the text message with any personal or confidential card information.
  • If you would like to opt out of receiving these important messages by text, you may reply with STOP to indicate this preference.

Help us protect you

Keep us up to date with your current mobile and home phone numbers and contact information. Traveling in the U.S. or to a foreign country for an extended period of time? Contact us prior to your departure and we'll make our monitoring more flexible during your travel or vacation time.

* Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.

  • Q: Will I automatically be turned on for the fraud alert service?
  • Q: Can I get an email instead of a text?
  • Q: Will the name Hawaiian Financial FCU always appear in the text message?
  • Q: When I receive a text message, what number is displayed?
  • Q: What if I don't reply to the first message?
  • Q: Are there costs to me for receiving text alerts?
  • Q: Are there costs to the cardholder for receiving IVR alerts?
  • Q: Are there costs to responding to an alert?
  • Q: Can I opt out of receiving text fraud alerts?
  • Q: What does the outgoing text alert contain?
  • Q: What message is left when the IVR places a call to me?